3D Planeta Inc. is a Canadian company and is governed by the laws of Canada and the laws of the Province of New Brunswick. This policy was last updated on May 5, 2020.
This policy tells you about 3D Planeta’s privacy practices for our websites, services, products, and applications (mobile, desktop, and other platforms) that link to or reference this policy. It also applies to 3D Planeta’s marketing and advertising practices.
Our Commitment to Privacy
We are committed to provide privacy and data security in our business operations and services in accordance with all applicable laws and regulations. We appreciate any feedback on how we can further improve to meet this goal.
Types of Information Collected
Personal Information Sharing
3D Planeta will not sell or rent your Personal Information to a third-party. We do not share, disclose, or otherwise provide Personal Information to other companies for the marketing of their own services, products or applications.
We may disclose your personal data with contracted third-party vendors and service providers who we work with and are contractually bound by confidentiality obligations. We only share Personal Information with vendors and service providers to help us provide our service to you.
Personal information collected is used to verify your identify, set up your user account(s) and login to our services, communicate with you about any services you have subscribed to or purchased or other inquiries you have made to us, and to update you on 3D Planeta offerings or new releases. Other instances where your personal information may be shared:
• If one of our service providers or suppliers needs certain information to perform a business, professional or technical support function. This could include functions such as payment processing, customer support, storage and analytics services, fulfilling orders, sending emails or communicating with you on our behalf.
• If we are required to provide information to law enforcement in response to a judicial process, or in connection with an investigation that involves a matter of public safety.
• If we merge with or are acquired by another company or if a portion or our assets are acquired by another entity. In these cases, it’s likely your information will be transferred as part of the merger.
Non-Personal Identifiable Information Usage
Information that cannot be associated with a specific individual, including aggregate or otherwise anonymized information about users, may be shared or used to:
• Improve features and functionality of our websites and/or services.
• Analyze trends and usage of resources, with regards to our websites and/or services.
• Publish reports on interaction with or usage of our websites and/or services.
We collect “Non-Personal Identifiable Information” as de-personalized, pseudo-anonymized data that does not identify you or our clients (“aggregate data”) and use such data to improve our website and services.
Technical Information Usage
We also collect Technical Information provided about you from your web browser when you interact with our website or application. This “Technical Information” does not, by itself, identify a specific individual but could be used to indirectly identify you. Our website and applications automatically record Technical Information, which includes your Internet Protocol “IP” address, browser type and version, language and the data and time of your request. We use this information to improve our website and services.
How We Collect Information?
User Accounts, Registration, Purchases, Contacting Us for Support
When you create a user account for a 3D Planeta website or app (including through third party services), purchase a 3D Planeta product or application, or contact us for support or to make other inquiries, we collect certain information that can identify you. This may include your name, company name, email address, or payment information you have provided to us to fulfill an order.
We may combine this information with information we obtain from publicly available sources, business partners and other companies.
Visits to our website and use of our services, products or applications
When using our services, products, applications or visiting a 3D Planeta website, we collect certain non-personal information relating your usage of these services. This can include the type of web browser you’re using, device attributes, IP address, the page requests, and the date and time of your visit to a website or app.
We may also assign a cookie (small piece of data stored on your device that includes a unique identifier) to each website visitor. These may uniquely identify your browser or account, but they do not necessarily identify your personally.
Storage, Retention and Deletion of Personal Information
Storage of Personal Information
We store personal information and data files associated with you on 3D Planeta servers and servers of companies we contract to provide file storage services to us.
This information may be stored in Canada and in other countries where 3D Planeta operates, and in countries where our service providers operate.
If you are a citizen of the United States, the European Union or Switzerland, or another region with laws governing data storage and use, you agree to the transfer, processing and storage of your personal information in Canada and other countries where our service providers operate.
Data Retention and Destruction
3D Planeta retains personal information only as long as it is needed to honour contractual obligations with you or your company, organization institution; and as may be required by law or regulation (for example, certain transactional data may be required to be stored with us past the time of your subscription or purchase period).
Review, Update or Delete your Personal Information
Under the law of certain countries, you may have the right to access information that 3D Planeta holds about you, update this information, or delete this personal information that we no longer need for business reasons.
If you wish to see a copy of this information, or to update or delete it, please send an email to firstname.lastname@example.org. Upon receipt of this request (which may require verification of your identity for security reasons), we will provide you access to this information unless we are required by law to withhold it.
3D Planeta’s services, products, applications and websites are not intended for use to children under the age of 13, and we do not knowingly collect any personal information from or about them.
Third Party Websites and Links
We may review and update this policy periodically without prior notice, which may allow us to use your personal information in a different way. If updates do take place, the date at the top of this document will be updated to reflect these changes.
The data controller of your Personal Information is 3D Planeta Inc. We are located at 150 Argyle Street, Suite 150, Fredericton, NB E3B 1T9, Canada. You can contact us regarding this policy via email at email@example.com.